Why FHSelect?

We know there are plenty of other places you can purchase Scented Candles. So why would you want to purchase them from FHSelect? Well, we've had a think about the reasons we think we're special.

1. We're Official! Our products are 100% genuine, supplied to us by Yankee Candle, Lily Flame, Best Kept Secrets other manufacturers.
2. FHSelect are Safebuy acredited which means we've satisfied Safebuy that we comply to their code of conduct (click the logo above to verify)
3. We're Candle fans! Yes, we burn the stuff we sell as well and love it as much, if not more than our customers! We've bought Scented Candle products for years and have also shopped with all of our competitors. We also place sample orders at random with them just to make sure we're doing things at least as well, if not better than everyone else.
4. Secure Online Payment. We use Worldpay (part of the Bank of Scotland) to process out credit / debit card transactions. Our website is 100% secure, guaranteed. 
5. Speed! We process most orders within 2 working days of the order being placed.
6. Loyalty Points. So, we'd be nowhere without you, our customers, so how do we keep you coming back to us again and again? Well, the simple answer is great customer service. But we also appreciate that other suppliers may be doing a flippin' good job too. We've introduced a customer loyalty scheme just to make sure you keep us in mind when buying your Yankee products. Every £10 you spend with us you get a point. When you've earned 10 points you can redeem them for a £10 discount from your order. You don't need to keep a card, it's all done for you automagically. All you need to do is click a box when you have enough points (the checkout process will tell you) and the discount is applied.
7. We like to think of our customers as our Candle family. We produce a monthly news letter informing you of everything new at FHSelect. We like to make it humorous and encourage feedback wherever possible. Recently we've been running a fragrance review programme where we send a customer a wax tart, absolutely free and they review it for us. We then publish the review on our website for the enjoyment of everyone. As you can imagine it's proving very popular!
8. We have one of the largest selections of Yankee products on the internet. No, we're not the largest, and we a family run business..
9. "Small enough to care big enough to cope" I don't know about you but slogans like that get on my nerves, almost as much as programmes where you have to text in and vote! However, we are a family run business and in that way we offer a personal service. Every email enquiry is responded to by me (Graham) I own the company so it's very easy for us to rectify mistakes, issue refunds, offer bribes, I mean offer compensation etc. I don't need to get sign off from 50 layers of managers, I just issue the refund! So, I'm the big cheese, so to speak (don't tell Mandy that though, she'd hit me :-) ) 
10. That leads me on to our mistakes. Yes, we do make them - especially if I'm trusted to pack your order! Seriously though should we make a mistake, drop us an email and we'll correct it by offering a refund or sending the missing items free of charge. The same goes for damages. We don't mess around asking you to send us the smashed wax tart holder back, or ask for your inside leg measurements, most of our customers are regulars. We work on trust.
11. We offer a range of online services to make your shopping experience more enjoyable. (There I go again talking in advertising garbage). You can look at your previous orders, check on the progress of an order, check how many reward points you have, change your address or password, to name but a few.. Actually, that's all of them..
12. Everything on our website is sitting in our store. We don't take your money then order the products from Yankee etc, we don't have a shop by the way, we're purely Internet retailer, or an e-tailer as its sometimes known!
13. Many of our customers shop month after month on a regular basis, racking up reward points and therefore discounts as they order!
14. Our website is available 24 x 7 (that's 7 days a week 24 hours a day) we don't close like the High Street. I'll be honest though we don't pack order 24 hours a day - we do need our sleep...Oh, we do occassionally take holiday to. 
15. We have daily pickups from Royal Mail Monday to Friday
16. Free delivery on everything order over £45 and some of the lowest delivery charges available.
17. Fast, secure, easy to use website. Get what you want easily, should you encounter difficulty we're available via email to help with what may seem to be the silliest of queries. Why not mail us now, just click the "support" box at the top of the screen.. 
18. Wide range of payments. Credit / debit cards via Worldpay, Paypal, Cheques, NoChex, Postal Orders, Shirt Buttons (hmm maybe not shirt buttons then)...
19. 100% money back guarantee. If you're in anyway unhappy with your product, send it back to us within 30 days and we'll refund your money. The item needs to be in a condition where we can re-sell it (i.e. unused / still wrapped).
20. Knowledge of our products. We know what we sell because we use what we sell.
21. We're nice people!